How can we help?
Real humans, real replies, usually within 24 hours. Pick the path that fits your question.
Common questions
Activation, supported discs, spoken-word search and refunds — start with the common questions.
Talk to a human
[email protected] goes to a real inbox watched by a real person. Expect a reply within 24 hours, often much sooner.
Send a diagnostic
A specific disc behaving strangely? Heirvo can package up logs (no media, just diagnostics) so we can pinpoint the issue.
Submit a diagnostic bundle
When a disc gets stuck or a recovery looks wrong, the fastest way to get it unblocked is to send us a diagnostic bundle. The bundle includes drive logs, sector-read results, and Heirvo’s internal traces. It does not include any of your video, audio, or photo data.
- 01
Open the Dashboard
Open the rescue session that needs help in Heirvo’s Dashboard.
- 02
Select the problematic job
Click the job that’s misbehaving. If it’s an in-progress recovery, pause it first so the bundle captures a stable snapshot.
- 03
Open "Advanced — diagnostics & archive"
Expand Advanced — diagnostics & archive and choose Export diagnostic bundle for support. The default location is your Windows Documents folder.
- 04
Email it to us
Email the .zip to [email protected] with a one-line description of what went wrong. We typically reply with a fix or a workaround within a day.
Still need help?
No question is too small. If you’re unsure whether your disc is recoverable before you buy, ask first — we’ll tell you honestly.
[email protected]